The agency provided the program for transmitting approved fatwas (jurisprudence), correcting some beliefs, and guiding the Grand Mosque visitors in terms of performing Umrah, its procedures, and requirements, through 26 participating scholars and several judges and university professors specialized in Shariah sciences and highly qualified in the issuance of fatwas.

The General Administration for Guidance Affairs has allocated 10 call stations in the Grand Mosque in 10 languages as well as four offices operating round the clock where the Umrah performers and visitors can benefit from the inquiry services in addition to the robot services which have benefited around 60,000 people.