Arab Press

بالشعب و للشعب
Friday, Aug 22, 2025

Hajj Ministry call center receives more than 222,000 phone calls since the beginning of season

Hajj Ministry call center receives more than 222,000 phone calls since the beginning of season

The Ministry of Hajj and Umrah call center has received more than 222,000 phone calls since the beginning of this year's Hajj season.
The ministry said in a statement to the statistics of the digital platforms of the call center, that since the start of the Hajj season for the current year 1443 AH in the month of Dhul-Qa’dah until Tuesday, the center has responded to many inquiries and provided answers to them in several languages.

The languages in which the center responded to inquiries included: Arabic, English, French, Urdu and other languages, the ministry noted.

The average phone's response through the unified toll-free number: 920002814 was about 3,000 calls per day.

The ministry said that most of the calls were inquiries about ways to obtain visas, the mechanisms for applying for Hajj.

This is in addition to how to benefit from the Eatamarna app, as well as technical support and many other things.

As for the e-mail: care@haj.cov.sa, it received about 3,600 e-mails during the same period, the ministry said, confirming that all of them were responded to.

It has also added that the Ministry's account for the beneficiaries' care on the Twitter platform: @MOHU_Care has interacted with people and responded to more than 1,290 tweets and messages during the last period.

The ministry indicated that the center seeks to facilitate and ease the journey of pilgrims from their arrival until their departure, in order to achieve the objectives of the Kingdom's Vision 2030.

The center devotes its efforts to receiving inquiries from pilgrims to help them overcome all the difficulties they may face before their arrival from their country, and after their arrival in Saudi Arabia, as well as during their stay to perform the Hajj rituals.

It is noteworthy that the center receives inquiries through the unified number: 920002814, e-mail: care@haj.cov.sa, and the beneficiary care account on the Twitter platform: @MOHU_Care.

The mechanism for responding to inquiries and complaints at the center begins with receiving the reports and inquiries related to the pilgrim in various fields, then passing them to the control center, after which the center follows up on them to address them in cooperation with the field monitoring teams of the ministry.

After the stage of addressing the complaint, the center closes the report and communicates with the pilgrim to ensure that all matters are completed in an appropriate manner, the ministry said.

It noted that the complaint would be closed after the beneficiary evaluates the service that has been provided to him.
Newsletter

Related Articles

Arab Press
0:00
0:00
Close
Dogfights in the Skies: Airbus on Track to Overtake Boeing and Claim Aviation Supremacy
Tim Cook Promises an AI Revolution at Apple: "One of the Most Significant Technologies of Our Generation"
Are AI Data Centres the Infrastructure of the Future or the Next Crisis?
Miles Worth Billions: How Airlines Generate Huge Profits
Zelenskyy Returns to White House Flanked by European Allies as Trump Pressures Land-Swap Deal with Putin
Beijing is moving into gold and other assets, diversifying away from the dollar
Trump Backs Putin’s Land-for-Peace Proposal Amid Kyiv’s Rejection
Zelenskyy to Visit Washington after Trump–Putin Summit Yields No Agreement
Iranian Protection Offers Chinese Vehicle Shipments a Cost Advantage over Japanese and Korean Makers
United States Sells Luxury Yacht Amadea, Valued at Approximately $325 Million, in First Sale of a Seized Russian Yacht Since the Invasion of Ukraine
Saudi Arabia accelerates renewables to curb domestic oil use
Cristiano Ronaldo and Georgina Rodríguez announce engagement
Asia-Pacific dominates world’s busiest flight routes, with South Korea’s Jeju–Seoul corridor leading global rankings
Private Welsh island with 19th-century fort listed for sale at over £3 million
Sam Altman challenges Elon Musk with plans for Neuralink rival
Australia to Recognize the State of Palestine at UN Assembly
The Collapse of the Programmer Dream: AI Experts Now the Real High-Earners
Armenia and Azerbaijan to Sign US-Brokered Framework Agreement for Nakhchivan Corridor
British Labour Government Utilizes Counter-Terrorism Tools for Social Media Monitoring Against Legitimate Critics
WhatsApp Deletes 6.8 Million Scam Accounts Amid Rising Global Fraud
Texas Residents Face Water Restrictions While AI Data Centers Consume Millions of Gallons
India Rejects U.S. Tariff Threat, Defends Russian Oil Purchases
United States Establishes Strategic Bitcoin Reserve and Digital Asset Stockpile
Thousands of Private ChatGPT Conversations Accidentally Indexed by Google
China Tightens Mineral Controls, Curtailing Critical Inputs for Western Defence Contractors
JPMorgan and Coinbase Unveil Partnership to Let Chase Cardholders Buy Crypto Directly
British Tourist Dies Following Hair Transplant in Turkey, Police Investigate
WhatsApp Users Targeted in New Scam Involving Account Takeovers
Trump Deploys Nuclear Submarines After Threats from Former Russian President Medvedev
Germany’s Economic Breakdown and the Return of Militarization: From Industrial Collapse to a New Offensive Strategy
Germany Enters Fiscal Crisis as Cabinet Approves €174 Billion in New Debt
IMF Upgrades Global Growth Forecast as Weaker Dollar Supports Outlook
Politics is a good business: Barack Obama’s Reported Net Worth Growth, 1990–2025
UN's Top Court Declares Environmental Protection a Legal Obligation Under International Law
"Crazy Thing": OpenAI's Sam Altman Warns Of AI Voice Fraud Crisis In Banking
Japanese Prime Minister Vows to Stay After Coalition Loses Upper House Majority
President Trump Diagnosed with Chronic Venous Insufficiency After Leg Swelling
Man Dies After Being Pulled Into MRI Machine Due to Metal Chain in New York Clinic
FIFA Pressured to Rethink World Cup Calendar Due to Climate Change
Iranian President Reportedly Injured During Israeli Strike on Secret Facility
Kurdistan Workers Party Takes Symbolic Step Towards Peace in Northern Iraq
BRICS Expands Membership with Indonesia and Ten New Partner Countries
Elon Musk Founds a Party Following a Poll on X: "You Wanted It – You Got It!"
AI Raises Alarms Over Long-Term Job Security
Russia Formally Recognizes Taliban Government in Afghanistan
Saudi Arabia Maintains Ties with Iran Despite Israel Conflict
Mediators Edge Closer to Israel-Hamas Ceasefire Agreement
Germany Seeks Taliban Deal to Deport Afghan Migrants
Emirates Airline Expands Market Share with New $20 Million Campaign
Robots Compete in Football Tournament in China Amid Injuries
×