Ministry of Commerce probing alleged delay in delivery of cars to consumers
The Ministry of Commerce said that it is investigating into complaints about car agencies giving preference to selling new cars to car showrooms and dealers, and delaying delivery of cars to consumers on the basis of their requests and bookings and that on the pretext of non-arrival of vehicles.
The ministry stated that it is verifying the number of cars sold by agents to showroom dealers and comparing them with the number of cars sold to consumers directly. It emphasized that priority shall be given to consumer requests.
The ministry is currently investigating the practices of car agencies, reviewing their sales and inventory, monitoring the numbers of new cars in car showrooms and knowing their sources.
Consumers’ reservation records and agents’ commitment to deliver them on time will also be reviewed. The ministry warned that it would take deterrent penalties against violating agencies.