Arab Press

بالشعب و للشعب
Friday, Jun 20, 2025

Roblox: Ten-year-old spent £2,500 of mum's money without her knowing

Roblox: Ten-year-old spent £2,500 of mum's money without her knowing

A 10-year-old girl spent more than £2,500 on the gaming site Roblox after changing the password on her family's iPad tablet without her mum realising.

Georgina Munday, from Denbighshire is now warning parents to "be vigilant".

Tesco Bank initially refused a refund but reconsidered and apologised after BBC Radio Four consumer affairs show, You and Yours took up the case.

Roblox says it has "a robust policy" from unauthorised payments and Apple says pre-purchase alerts can be set up.

Roblox allows users to create their own games but also offers in app purchases to upgrade the user's avatar with things like clothes or accessories and offers some pay to play games.

Georgina Munday, 44, who lives in Dyserth, said her daughter, Primrose, who has autism, had been playing on her tablet for longer recently, because she is currently off school after struggling in mainstream education.

She initially thought someone had hacked Primrose's account but it soon became clear that the 10-year-old had managed to change the password to allow payments.

"We'd just seen hundreds of transactions, these payment confirmations, so then the panic set in - oh my gosh, whose card is this on?"

Primrose had managed to spend more than £2,500 on the site but most were small transactions of around £20.

For about a week, Georgina, who is a nurse, was in back and forth contact with Apple and her bank, Tesco Bank, trying to secure a refund but both refused - she said it was "a horrendous time".

"It was a really stressful time. I am not working at the minute, I am looking after my daughter. The last few months have been quite stressful, so maybe we have had our eye off the ball. I just thought I would have to pay it off in instalments over the next few years.

"I rang up Tesco Bank and they said, because it was my daughter, they couldn't do anything about it. So I tried Apple again - they just read me their terms and conditions. So that's when I contacted the BBC, You and Yours, consumer programme."

Within a day, Georgina said that Tesco Bank contacted her to say they would refund the full amount.

"I cried - it was just a relief, a weight off my shoulders."

Apple points out there are ways that accounts can be set up to alert a parent before a child wants to make a purchase.

It added that parents and guardians should not disclose passwords or enable FaceID and TouchID for their children and Ask to Buy should be set up so purchases need approval before going through.

Screen time being turned on will also enable parents to stop in-app purchases, it added.

Roblox players build the games, using the developer tools which the platform provides


Tesco Bank said: "We've carried out a further review of this case and have now agreed with Ms Munday that we'll refund her the full amount.

"We apologise to Ms Munday that this wasn't arranged for her when she first contacted us, and we've therefore also organised an additional payment to her as a gesture of goodwill."

Georgina said she does not feel happy to let her daughter play the game anymore.

"She knew what she was doing, she changed the password but I don't think she understood the enormity of it."

Georgina said parents need to "be vigilant" and know what their children are playing.

"Children are one step ahead of parents these days. We thought this Roblox game was quite innocent, it looks very basic. It's a whole world out there on this Roblox that we knew nothing about."

Roblox said: "Roblox has a robust policy for processing refund requests where there may have been unauthorised payments from a person's account.

"This process is detailed in our help centre here.

"Parents also have access to a suite of Parental Controls that can be used to determine how much their children can spend, and set spend notifications to increase visibility over their children's spending on Roblox."

Newsletter

Related Articles

Arab Press
0:00
0:00
Close
16 Billion Login Credentials Leaked in Unprecedented Cybersecurity Breach
Senate hearing on who was 'really running' Biden White House kicks off
G7 Leaders Fail to Reach Consensus on Key Global Issues
Mass exodus in Tehran as millions try to flee following Trump’s evacuation order
Iranian Military Officers Reportedly Seek Contact with Reza Pahlavi, Signal Intent to Defect
China's Iranian Oil Imports Face Disruption Amid Escalating Middle East Tensions
Trump Demands Iran's Unconditional Surrender Amid Escalating Conflict
Israeli Airstrike Targets Iranian State TV in Central Tehran
President Trump is leaving the G7 summit early and has ordered the National Security Council to the Situation Room
Netanyahu Signals Potential Regime Change in Iran
Analysts Warn Iran May Resort to Unconventional Warfare
Iranian Regime Faces Existential Threat Amid Conflict
Energy Infrastructure Becomes War Zone in Middle East
Iran Conducts Ballistic Missile Launches Amid Heightened Tensions with Israel
Iran Signals Openness to Nuclear Negotiations Amid Ongoing Regional Tensions
Shock Within Iran’s Leadership: Khamenei’s Failed Plan to Launch 1,000 Missiles Against Israel
UK Deploys Jets to Middle East Amid Rising Tensions
Exiled Iranian Prince Reza Pahlavi Urges Overthrow of Khamenei Regime
Wreck of $17 Billion San José Galleon Identified Off Colombia After 300 Years
Iran Launches Extensive Missile Attack on Israel Following Israeli Strikes on Nuclear Sites
Israel Issues Ultimatum to Iran Over Potential Retaliation and Nuclear Facilities
Coinbase CEO Warns Bitcoin Could Supplant US Dollar Amid Mounting National Debt
Trump to Iran: Make a Deal — Sign or Die
Operation "Like a Lion": Israel Strikes Iran in Unprecedented Offensive
Israel Launches 'Operation Rising Lion' Targeting Iranian Nuclear and Military Sites
Israeli Forces Intercept Gaza-Bound Aid Vessel Carrying Greta Thunberg
IMF Warns of Severe Global Trade War Impacts on Emerging Markets
Syria to Reconnect to Global Economy After 14 Years of Isolation
Saudi Arabia Faces Uncertainty Over Succession After Mohammed bin Salman
Israel Confirms Arming Gaza Clan to Counter Hamas Influence
Majority of French Voters View Macron's Presidency as a Failure
U.S. Reduces Military Presence in Syria
Trump Demands Iran End All Uranium Enrichment in Nuclear Talks
Iran Warns Europe Against Politicizing UN Nuclear Report
Businessman Mauled by Lion at Luxury Namibian Lodge
Paris Saint-Germain's Greatest Triumph Is Football’s Lowest Point
OPEC+ Agrees to Increase Oil Output for Third Consecutive Month
Turkey Detains Istanbul Officials Amid Anti-Corruption Crackdown
Meta and Anduril Collaborate on AI-Driven Military Augmented Reality Systems
EU Central Bank Pushes to Replace US Dollar with Euro as World’s Main Currency
European and Arab Ministers Convene in Madrid to Address Gaza Conflict
Head of Gaza Aid Group Resigns Amid Humanitarian Concerns
U.S. Health Secretary Ends Select COVID-19 Vaccine Recommendations
Trump Warns Putin Is 'Playing with Fire' Amid Escalating Ukraine Conflict
India and Pakistan Engage Trump-Linked Lobbyists to Influence U.S. Policy
U.S. Halts New Student Visa Interviews Amid Enhanced Security Measures
Trump Administration Cancels $100 Million in Federal Contracts with Harvard
SpaceX Starship Test Flight Ends in Failure, Mars Mission Timeline Uncertain
King Charles Affirms Canadian Sovereignty Amid U.S. Statehood Pressure
Iranian Revolutionary Guard Founder Warns Against Trusting Regime in Nuclear Talks
×