Arab Press

بالشعب و للشعب
Tuesday, Mar 17, 2026

Spotify's CEO sent a memo announcing layoffs. It also contained 'a powerful example of toxic positivity.'

Spotify's CEO sent a memo announcing layoffs. It also contained 'a powerful example of toxic positivity.'

Daniel Ek would have been wise to display empathy and explain how cutting about 6% of Spotify employees would help strengthen the company as a whole.

"Hi, it's me, your friendly neighborhood CEO with a net worth of about $2 billion who stands to benefit from some changes that might include you losing your job."

This might as well have been the message Spotify CEO Daniel Ek shared in a memo announcing layoffs at the company.

In the memo, which was published on Spotify's website Monday, Ek described what would happen now that the company had announced plans to lay off about 6% of its work force. That would come to about 588 employees based on the global work force the company reported with its third-quarter earnings.

Ek wrote about forthcoming changes in the C-suite, then said: "Personally, these changes will allow me to get back to the part where I do my best work — spending more time working on the future of Spotify — and I can't wait to share more about all the things we have coming."

His excitement seemed discordant with the announcement that came a few paragraphs later: "We've made the difficult but necessary decision to reduce our number of employees."

Spotify joins a wave of high-profile tech companies that have conducted mass layoffs in the past few months. Memos from the CEOs of these organizations announcing the layoffs have varied from empathetic and self-flagellating to sparse bordering on callous.

Ek's memo is otherwise unremarkable. He mentions the support Spotify will provide to outgoing employees and expresses confidence in the company's future, for example. But leadership experts say Ek's note about the career opportunities the C-suite reorganization affords him is inappropriate in this context.

"People want empathy and sympathy and a focus on what's happened to them" during layoffs, said Adam Galinsky, a professor of leadership and ethics who's the vice dean for diversity, equity, and inclusion at Columbia Business School.

Of Ek's comment about doing his best work, Galinsky said, "That's just completely lost here."


Ek's comment about his own career opportunities might come across as tone-deaf


In the memo, Ek wrote that the layoffs and the reorganization of Spotify's C-suite would help the company become more efficient, make more-effective decisions, and save money. He held himself accountable for the situation and reassured remaining employees that the company was stable — two elements of a layoff announcement that experts say are critical.

"In hindsight, I was too ambitious in investing ahead of our revenue growth," Ek wrote. "I take full accountability for the moves that got us here today."

He added: "It's my belief that because of these tough decisions, we will be better positioned for the future."

But letting employees know how his job will be getting better when he can focus on the company's future is somewhat tone-deaf, experts said.

"Talking about, or in any way putting oneself at the center as 'what's in this for me' is not appropriate in this kind of note," Coco Brown, the CEO and founder of Athena Alliance, an executive-development network for women, wrote in an email to Insider.

"This is a powerful example of toxic positivity," Brooks Scott, an executive coach and the CEO of Merging Path Coaching, wrote in an email to Insider.

"Focusing on 'personally, me, I, and my' detracts from what employees are going through," Scott added. "What people are looking for is an acknowledgment of the hard work they've done in the past, and some empathy for the present."

Galinsky said the "subtext" of Ek's comment about his own career opportunities was, "I want to get back to being the visionary I can be." Ek might instead have commented on how the reorganization would give the company as a whole "the resources it needs to be able to help those that are going to stay with Spotify, create a better organization that's going to grow, and maybe hire more people in the future," Galinsky added.

The standard CEO memo announcing layoffs can seem formulaic, Galinsky said. You make the announcement, you express regret, and you tell customers, investors, and remaining employees that the company is in a good position. It's possible (though Galinsky can't say for sure) that Ek wanted to depart — if only slightly — from these conventions.

Still, "the formula exists for a reason," Galinsky said, adding: "The formula is to express remorse and regret that you're having to take this action but the actions ultimately support a brighter future for this company."

Newsletter

Related Articles

Arab Press
0:00
0:00
Close
Saudi Arabia Targets South African Professionals in New Recruitment Drive Amid Regional Uncertainty
Formula One Faces Major Financial Hit as Bahrain and Saudi Arabian Grands Prix Cancelled Amid Middle East Conflict
U.S. and Saudi Firms Launch Local Production of Attritable Drone Systems in Saudi Arabia
Saudi Arabia and UAE Warn Rising Gulf Tensions Could Endanger Regional Security
Saudi Arabia Rejects Claims It Encouraged Prolonged War With Iran
Saudi Arabia to Host World’s Largest Single-Cell Protein Plant as Food Security Push Accelerates
Saudi Crown Prince Urges Trump to Continue Military Pressure on Iran
Iran Intensifies Drone Campaign Against Saudi Arabia as Gulf Conflict Escalates
When Is Eid al-Fitr 2026? Saudi Arabia Awaits Moon Sighting to Confirm End of Ramadan
When Is Eid al-Fitr 2026? Saudi Arabia Awaits Moon Sighting to Confirm End of Ramadan
Iranian Missile Strike Damages Five U.S. Refueling Aircraft at Saudi Air Base
Iranian Missile Strike Damages Five U.S. Refueling Aircraft at Saudi Air Base
Washington State Pilot Among Six U.S. Airmen Killed in Military Aircraft Crash Over Iraq
Severe Storm Threat Looms Over Washington as Tornado Risk and Damaging Winds Target Mid-Atlantic
Trump Supports FCC Warning to Broadcasters Over Iran War Reporting
Trump Supports FCC Warning to Broadcasters Over Iran War Reporting
Saudi Stocks Edge Lower as Tadawul All Share Index Slips Slightly at Market Close
Iranian Missile and Drone Strike Targets Saudi Arabia’s Prince Sultan Air Base Hosting US Aircraft
Saudi Air Defenses Intercept Drone Over Eastern Province as Iranian Strike Campaign Intensifies
Middle East War Reshapes Gulf Economies as Saudi Arabia and Oman Gain Strategic Leverage While UAE Faces Economic Shock
Iranian Ambassador in Riyadh Blames ‘Enemies’ for Attacks Across the Gulf
Israeli Envoy Ron Dermer Reportedly Visits Saudi Arabia for Discussions on Potential Lebanon Talks
Formula One Cancels Bahrain and Saudi Arabian Grands Prix Scheduled for April
Iran’s Ambassador in Riyadh Rejects Claims Tehran Targeted Saudi Oil Facilities
Saudi Arabia Declares 2026 ‘Year of Artificial Intelligence’ in Major Push for Data-Driven Economy
Saudi Arabia’s 2018 Budget Signals Strong Push for Non-Oil Economic Growth
Pakistan Envoy in Riyadh Says Regional Diplomacy Intensifying to Prevent Wider Middle East War
Saudi Arabia Intercepts Dozens of Drones as Regional Strikes Kill Two in Oman
Saudi Arabia Redirects Oil Exports to Red Sea Ports as Strait of Hormuz Tensions Escalate
Saudi Arabia Intercepts Missile and Drone Barrage as Regional Conflict Intensifies
Iran Expands Drone and Missile Campaign Across Gulf as Conflict With US and Israel Intensifies
Muslims Worldwide Await Saudi Moon Sighting to Confirm Eid al-Fitr 2026 Date
F1 Calendar Faces Major Disruption as Middle East Conflict Threatens Bahrain and Saudi Races
Trump Says Most US Aircraft Hit in Saudi Base Attack Suffered Minimal Damage
Trump Says Most US Aircraft Hit in Saudi Base Attack Suffered Minimal Damage
Strait of Hormuz Crisis Forces Saudi Arabia Into Major Oil Production Shut-In
Strait of Hormuz Crisis Forces Saudi Arabia Into Major Oil Production Shut-In
Saudi Arabia Slashes Oil Output as Strait of Hormuz Crisis Cuts Deep Into Gulf Revenues
Saudi Arabia’s Cultural Scene Presses Ahead as Nation Navigates Regional War
Saudi-Pakistan Defence Pact Faces Real-World Constraints as Iran War Escalates
Saudi Arabia Offers Two Million Barrels of Crude From Red Sea as War Disrupts Gulf Exports
Formula One Faces Tens of Millions in Lost Revenue if Bahrain and Saudi Arabia Races Are Cancelled
Formula One Set to Cancel Bahrain and Saudi Arabian Grands Prix Amid Escalating Middle East War
Saudi Arabia Downs Dozens of Iranian Drones in Major Defensive Operation
Saudi Arabia Cuts Oil Output by About Twenty Percent as Iran War Disrupts Gulf Energy Flows
Formula One Set to Cancel Bahrain and Saudi Arabian Grands Prix Amid Escalating Iran War
Asian Energy Security Tested as Strait of Hormuz Disruption Threatens Oil Supplies
Iran Sets Three Conditions for Ending Regional War as Diplomatic Efforts Intensify
Saudi Arabia Launches Royal Institute of Anthropology to Examine Social Transformation
Pakistan’s Prime Minister Shehbaz Sharif Arrives in Saudi Arabia for High-Level Talks
×