Arab Press

بالشعب و للشعب
Sunday, Apr 12, 2026

Ministers given new guidance on WhatsApp use

Ministers given new guidance on WhatsApp use

Ministers have been given new guidance on using WhatsApp and other private messaging apps for government business.
It replaces previous guidelines from 2013, before WhatsApp was widely used, on the use of private email.

The new guidance states that ministers and officials should use private messaging apps "with care" and never for information classified as "secret".

It follows concerns over the use of WhatsApp to discuss key decisions during the Covid pandemic.

Last year, a report by the Information Commissioner's Office (ICO) found a lack of clear controls and a rapid increase in the use of messaging apps like WhatsApp could lead to important information about the government's response to the pandemic being lost or insecurely handled.

The watchdog highlighted risks to transparency and accountability and called for a review into the use of private correspondence channels in government.

The issue was thrown into the spotlight again earlier this month when the Daily Telegraph newspaper revealed it had obtained more than 100,000 messages sent between then-Health Secretary Matt Hancock and other ministers and officials at the height of the pandemic.

The new guidance, issued by the Cabinet Office, applies to ministers, special advisers, officials, contractors and independent experts advising ministers.

It advises that departments should reduce the need for non-corporate communication channels, including WhatsApp, Signal, private email, text messages and private messaging on social media platforms like Facebook, "as far as reasonably practicable".

In general, it says government systems should be used for government business and care should be taken over recordkeeping responsibilities.

Under the guidance, information classified as "secret" or "top secret" - the highest level of security classification - must not be shared on private messaging channels.

It also outlines how significant government information should be captured into government systems to help accountability.

In particular, it highlights how any use of "disappearing message" functions must not impact on recordkeeping or transparency, although it says such tools "have a role in limiting the build up of messages on devices".

It comes after reports suggested some cabinet ministers were using the function on Whatsapp, which allows users to set messages to automatically disappear after a certain timeframe.

There have also been concerns that ministers could have deleted messages with key information about the government's Covid response, ahead of the independent public inquiry.

Lord Bethell, who was a health minister during the pandemic, admitted he had "clumsily deleted" some WhatsApp messages because "there simply wasn't enough space on my phone".

The ICO said there was "a clear improvement" in the new guidance and that it addressed some of the concerns raised in its 2022 report.

The watchdog's director of freedom of information and transparency, Warren Seddon, added: "However, we remain disappointed that the more strategic review we recommended, which asked government to review the risks and opportunities in more detail, has not yet been conducted."
Newsletter

Related Articles

Arab Press
0:00
0:00
Close
Strategic Saudi-Bahrain Causeway Closed Amid Security Concerns as Trump Deadline Approaches
Saudi Arabia Keeps Red Sea Oil Exports Flowing Despite Regional Tensions
Pipeline Attack Cuts Significant Share of Saudi Arabia’s Oil Export Capacity
Saudi Business Leader Abudawood Appointed Chairman of Merit Incentives Group
TotalEnergies Confirms Damage at Saudi Refinery Following Security Incident
Saudi Arabia Launches Early Construction Phase for King Salman Stadium Project
Saudi Shift Away from Longstanding Dollar Oil Framework Gains Attention Amid Iran Conflict
Türkiye and Saudi Arabia Resolve Long-Running Transit Visa Dispute
Saudi Oil Capacity and Pipeline Flows Reduced as Supply Risks Intensify
TotalEnergies Reports Damage to Saudi SATORP Refinery Following Security Incidents
Gulf States Assess Prospects of U.S.-Iran Truce as Regional Stability Efforts Intensify
South Korea Resumes Honey Exports to Saudi Arabia Following Sanitary Approval
Saudi Arabia Carries Out Sentences in Eastern Province Following Security Convictions
Saudi Sovereign Wealth Fund Backs King Street’s Regional Credit Strategy
Saudi Arabia Secures World Cup Return as Egypt Celebrates Landmark Qualification
Iran and Saudi Arabia Intensify Diplomatic Engagement Amid Regional Tensions
Russia and Saudi Arabia Open Visa-Free Travel Corridor for Citizens
Saudi Oil Output Capacity Reduced by 600,000 Barrels Per Day Amid Regional Conflict
Saudi Arabia Suspends Operations at Select Energy Sites as Precautionary Measure
Saudi Arabia Halts Operations at Multiple Energy Facilities Amid Heightened Tensions
Global Markets Jolt as Iran Signals Ceasefire Breakdown and Rising Regional Tensions
King Street Aligns with Saudi Sovereign Wealth Fund to Expand Alternative Investments in Middle East
Attack on Saudi Arabia’s Jubail Petrochemical Hub Raises Global Supply Concerns
Debate Emerges Over Saudi Strategic Decisions as Gulf Cooperation Council Dynamics Come Into Focus
Saudi Arabia Expands Full Workforce Localisation to 69 Professions in Major Labour Reform
Emerging Alliance of Pakistan, Turkey, Egypt and Saudi Arabia Signals New Regional Power Dynamic Amid Iran Conflict
Iran Linked to Strikes Across Gulf States Following Refinery Attack Escalation
Saudi Arabia Voices Concern Over Fragile US–Iran Ceasefire Stability
Starmer Warns Sustained Effort Needed to Ensure US–Iran Ceasefire Holds
Saudi Arabia’s Key East-West Oil Pipeline Targeted Following Ceasefire Announcement
Iran Targets Saudi Arabia’s East-West Oil Pipeline in Escalating Regional Tensions
Trump Warns of Civilizational Stakes as Iran Halts Negotiations
Saudi Companies Expand Remote Work Measures Ahead of Iran-Related Security Concerns
Iran Warns of Strikes on Saudi Energy Infrastructure if US Targets Its Facilities
Iran Urges Civilians to Form Human Shields Around Nuclear Sites as Diplomatic Deadline Approaches
Saudi Arabia Raises Oil Prices to Record Premiums Amid Supply Pressures Linked to Iran Conflict
Key Saudi-Bahrain Causeway Closed Amid Heightened Security Concerns Linked to Iran
Formula One Calendar Gap Explained as Fans Await Next Grand Prix
Growing Strain on the Petrodollar System Comes Into Focus Amid Iran Conflict
Reported Strike on Saudi Arabia’s Jubail Complex Raises Global Energy Supply Concerns
FedEx Introduces New Digital Tool to Streamline Imports into Saudi Arabia
Iran Claims Strike on Saudi Arabia’s Jubail Petrochemical Complex Amid Rising Regional Tensions
Taiwan to Source Oil Shipments from Saudi Arabia’s Red Sea Ports
Saudi Arabia Evacuates Riyadh Financial District as Precaution Amid Regional Tensions
Saudi Arabia Balances Ambitious Economic Vision Amid Regional Tensions and Financial Pressures
Budget Saudi Arabia Reports Strong Full-Year 2025 Financial Performance
Saudi Arabia Expands Investment in Capcom With Stake Reaching Six Percent
Saudi Arabia Assesses Significant Economic Impact From Regional Conflict Involving Iran
US Beef Secures Expanded Market Access in Saudi Arabia
Jordan and Saudi Arabia Declare Absolute Solidarity in Response to Iranian Threats
×