Arab Press

بالشعب و للشعب
Saturday, Feb 22, 2025

Can better tech make video meetings less excruciating?

Can better tech make video meetings less excruciating?

Secretary for Commerce and Economic Development Edward Yau Tang-wah described cruise to nowhere as an extension of local tours and a good start for the tourism sector after 18 months of “freezing winter.”

But as Susan D Blum's linguistic anthropology class found out, it makes having a natural conversation practically impossible.

"We always read transcripts out loud," she says, referring to her students at the University of Notre Dame, Indiana. The class exercise involves reading different parts of a dialogue together, exactly as they were spoken. That means overlapping at the end of some sentences, just like in casual conversation.

The problem is that Zoom, and other tools like it, only amplify one speaker's voice at a time - a deliberate feature of these platforms.

"You literally cannot have this kind of conversational overlap," says Prof Blum. "[The transcript readings] never worked at all."

Video calls fall short for Professor Susan D Blum

Many people trying to have real conversations remotely have also found that chatter just didn't flow as smoothly as it does in face-to-face discussions.

Remote working will likely remain in place for some time, at least to some extent. So, will the technology that facilitates working from home improve?

A spokeswoman for Zoom says the platform uses various innovations to help meetings flow well, including noise suppression technology that removes background sounds, such as typing and paper rustling, or even dogs barking, to improve the audio.

But there are all sorts of other niggles with work-related virtual gatherings.

Sometimes people have mishaps on camera, connection issues cause disruption, and participants' body language may be difficult, or impossible, to read.

Research from the Institute for the Future of Work (IFOW) suggests that meeting via video has had benefits as well as downsides. On the one hand, sometimes workers have found it easier to keep track of, and join, meetings ad hoc.

On the other hand, video calls have sometimes made employees feel uncomfortable, especially those who are new to the company.

"This is not always as conducive to learning and training of younger members who aren't as confident to speak-up," says Abby Gilbert, principal researcher at IFOW. It means that good management and interpersonal skills are even more important for video meetings, she adds.

Technology can't replace those things but perhaps it can level the virtual playing field a bit.

The problem cited by Prof Blum, of unnatural audio, is one targeted by the app, High Fidelity, for instance. The app allows all participants on a call to speak at once and the software positions each speaker at a specific point along the stereo spectrum, from left to right.

The net effect is that the app can make it sound a bit like everyone is in the same room, it is most discernible when using headphones.

Another company that hopes to address the problems with online meetings is Headroom. Its platform, not yet publicly available, layers video calls with a suite of features intended to help participants read one another better.

Artificial intelligence (AI) tools in the software monitor people's faces and body language while they are on the call. The aim is to automatically alert the current speaker to gestures such as a raised hand (which suggests that someone would like to comment).

Headroom is training AI to understand body language during meetings

The system can also quantify the "airtime" used by each participant, revealing who is dominating and who is hanging back, for instance. And speakers will even receive information about how engaged their audience is.

To do this, Headroom intends to constantly analyse the facial expressions of listeners on the call, among other things.

In-person meetings are, generally, much smoother than those online, says co-founder and chief executive, Julian Green.

"You can tell when people are with you because they're leaning in or nodding, or they're sort of in sync with you," he says. And you may find it easier to judge when to let someone else speak as a result of these subtle cues.

Emotion-detecting AI though is a controversial field because some previous systems have proved inaccurate, for example, or biased when reading the faces of non-white people.

Mr Green's fellow co-founder and chief technology officer Andrew Rabinovich acknowledges that building emotion-detecting AI is difficult but he argues that using multiple data sources - what people are typing as well as their facial expressions, for instance - can improve the overall accuracy of the system. This, the pair suggest, can give a broad sense of how engaged the audience is.

However, even such broad tracking will raise concerns about systems that monitor workers, which some call workplace surveillance.

Workplace surveillance has become more commonplace thanks to advances in technology and a rise in people working from home during the pandemic, according to a blog published last year by Dan Lucy at the Institute for Employment Studies.

"It also provides fertile ground for organisations and HR professionals to make poor decisions, damaging their reputation as an employer and place of work," he writes.

Another firm planning to launch emotion-detecting technology for meetings is Docket, which offers a range of tools to help workers plan agendas and take notes during video meetings.

Video software that can detect user emotions is the future says Heather Hansson from Docket

"That, we definitely believe, is going to be key to making that virtual meeting experience even more well rounded," says director of product Heather Hansson.

Will our meetings look more like video games?


Sharpening the productivity of meetings might be desirable. But it raises a question - just how well-oiled do we want all of our personal interactions with colleagues to be?

Many people working from home during the pandemic have missed informal chats and the casual office milieu. It's hard to replicate that in a video meeting.

But there could be another way. Video game-like platforms that allow employees to hang out online offer an opportunity for impromptu interactions.

Gather Town allows colleagues to spend time with one another "like you would in real life". In this case, that means socialising in a 2-D game world where your avatar can walk around and choose to meet specific colleagues - simultaneously via video chat - in small groups, rather than getting lumped in with everyone at once.

The creators of Enter Agora says it can foster togetherness in a company

Then there is Enter Agora. It offers a 3-D virtual space that people can explore, mingle in, and attend more formal events such as meetings and presentations.

Chief executive Ruxandra Radulescu says that five clients, including a major law firm and a construction company are currently using the software.

The construction company, for instance, asked for specific locations from their headquarters to be replicated digitally in Enter Agora.

"You can have conversations with your colleagues as they land in the environment - the incidental conversations that you don't get to have otherwise," says Ms Radulescu.

I express some scepticism that people will want to spend much time in a video game version of their workplace. She says that, for quick meetings, a phone call or video chat may be preferable.

However, she also argues that Enter Agora can allow employees to feel a greater sense of togetherness when they are not able to travel to an event or office. Reducing the number of flights business people take could have environmental benefits, too.

Ms Radulescu asserts that people in the future will think it strange that such platforms weren't always an option.

"I see it 10 years from now… 'Do you remember when this happened? Wow, we used to have conversations in Zoom'," she says.

Newsletter

Related Articles

Arab Press
0:00
0:00
Close
The negotiation teams of Trump and Putin meet directly, establishing the groundwork for a significant advance.
Israeli Minister Urges Hamas to Surrender and Depart from Gaza.
Iran Considers Moving Its Capital Due to Urban Difficulties
Israel and Hamas Finalize Sixth Exchange of Hostages and Prisoners During Continuing Gaza Ceasefire
Leaders of BRICS to Gather in Rio de Janeiro for July Summit
Muhsin Hendricks, a trailblazing openly gay imam, was killed in South Africa.
Trump's special envoy for hostage affairs cautions Hamas against challenging Trump before Saturday's deadline.
Two British citizens apprehended in Iran amid escalating tensions.
Israel Issues Threat of Military Action as Hostage Negotiations with Hamas Continue
Hamas Coordinates Worldwide Solidarity Marches in Reaction to U.S. and Israeli Initiative
Israel Warns of Ending Gaza Ceasefire Due to Hostage Situation
King Abdullah II Dismisses US Proposal to Relocate Palestinians, Commits to Welcoming Gaza Children.
Lebanon Installs New Government with Hezbollah's Impact on Key Ministries
Report: Iran Attempted to Assassinate Trump During Election Campaign
U.S. Authorizes $7.4 Billion Arms Sale to Israel
Iran's Supreme Leader Rejects Nuclear Negotiations with the U.S.
UN Chief Denounces Trump's Gaza Plan, Cautions Against Ethnic Cleansing
Pressure Intensifies for a Free Trade Agreement between the UK and GCC in Light of Economic Difficulties
Israel to Withdraw from UN Human Rights Council Due to Accusations of Anti-Semitism
EU Reaffirms Gaza's Essential Role in Future Palestinian State Following Trump's Proposal
Iranian Currency Reaches All-Time Low Amid US 'Maximum Pressure' Initiative.
UN Reaffirms Ban on Deportation from Occupied Territories Amid US Gaza Proposal
Palestinians Fear Repeat of 'Nakba' Amid Ongoing Crisis in Gaza
UAE Aids in the Exchange of 300 Prisoners Between Russia and Ukraine
Egypt Seeks Global Backing for Two-State Solution Following US Proposal for Gaza Plan
Trump's Suggestion to 'Seize Control' of Gaza Represents a Significant Shift in US Policy
French President is the first EU leader to extend congratulations to the new Syrian President.
Tunisian President Appoints New Finance Minister Amid Economic Crisis
Trump Suggests U.S. 'Takeover' of Gaza, Prompting Global Worries
Trump's Proposal for Gaza Provokes Global Debate
President Trump Suggests Moving Gaza's Palestinian Population
Aga Khan IV, Spiritual Leader and Philanthropist, Dies at 88
Erdogan and Syria's Sharaa Talk About Collaboration to Counter Kurdish Militants
Trump Suggests U.S. Control of Gaza Strip Amid Ongoing Conflict
Trump Resumes 'Maximum Pressure' Strategy to Limit Iran's Oil Exports.
Ex-British Soldier Sentenced for Espionage on Behalf of Iran and Fleeing from Prison
Gazans in Egypt Reject Displacement, Struggle with Return to War-Torn Home
Queen Rania Urges Protection of Children’s Rights at Vatican Summit
Hamas Officials Ready to Begin Negotiations for Phase Two of Gaza Truce
Trump Expresses Caution Over Gaza Ceasefire as Netanyahu Visits Washington
Oman to Host 18th Indian Ocean Conference on Maritime Security and Trade
Emir of Kuwait Meets BlackRock CEO for Talks on Investment Opportunities
Queen Rania of Jordan Calls for Global Action on Children’s Rights at Vatican Summit
Egyptian President El-Sisi Invited for White House Meeting Following Jordanian King’s Visit
Queen Rania Calls for Protection of Children’s Rights at Vatican Summit
Israeli Military Operations Continue on Lebanon Border Amid Ceasefire Tensions
Israeli Hostage's Release Highlights Uncertainty Over Family's Fate
Israeli Military Operations Escalate in Southern Lebanon Amid Hezbollah Tensions
Zayed Award for Human Fraternity Announces 2025 Honorees
Kuwait Anticipates a 12% Increase in Budget Deficit for the 2025-2026 Fiscal Year
×