Arab Press

بالشعب و للشعب
Sunday, Apr 26, 2026

'Spy pixels in emails have become endemic'

'Spy pixels in emails have become endemic'

The use of "invisible" tracking tech in emails is now "endemic", according to a messaging service that analysed its traffic at the BBC's request.

Hey's review indicated that two-thirds of emails sent to its users' personal accounts contained a "spy pixel", even after excluding for spam.

Its makers said that many of the largest brands used email pixels, with the exception of the "big tech" firms.

Defenders of the trackers say they are a commonplace marketing tactic.

And several of the companies involved noted their use of such tech was mentioned within their wider privacy policies.

Emails pixels can be used to log:

*  if and when an email is opened

*  how many times it is opened

*  what device or devices are involved

*  the user's rough physical location, deduced from their internet protocol (IP) address - in some cases making it possible to see the street the recipient is on

This information can then be used to determine the impact of a specific email campaign, as well as to feed into more detailed customer profiles.

Hey's co-founder David Heinemeier Hansson says they amount to a "grotesque invasion of privacy".

Without special software, it is not easy to spot which emails contain a tracking pixel
And other experts have also questioned whether companies are being as transparent as required under law about their use.
Invisible beacons


Tracking pixels are typically a .GIF or .PNG file that is as small as 1x1 pixels, which is inserted into the header, footer or body of an email.

Since they often show the colour of the content below, they can be impossible to spot with the naked eye even if you know where to look.

Recipients do not need to click on a link or do anything to activate them beyond open an email they are embedded in.

British Airways, TalkTalk, Vodafone, Sainsbury's, Tesco, HSBC, Marks & Spencer, Asos and Unilever are among UK brands Hey detected to be using them.

But their use was much more widespread despite many members of the public being unaware of it, said Mr Hansson.

"It's not like there's a flag saying 'this email includes a spy pixel' in most email software," he added.

Hey does offer such a facility, but users must pay an annual subscription.

Hey alerts its customers to the use of pixel trackers and automatically blocks them

Alternatively, users can install free plug-ins into other email programs to strip out many pixel trackers. Other options are to simply set their software to block all images by default, or to view emails as plain text.

"On average, every Hey customer receives 24 emails per day that attempt to spy on them," Mr Hansson said.

"The top 10% of users receive more than 50.

"We're processing over one million emails a day and we're just a tiny service compared to the likes of Gmail, but that's north of 600,000 spying attempts blocked every day."

The BBC also uses email pixels in some of its communications, although this was not picked up by Hey.

Follow-up phone calls


Tracking pixels are a standard feature of automated email services used by large and small businesses, and in many cases the facility is difficult to turn off.

Two years ago Superhuman, a consumer-focused email client, tried to extend their use to the public as a default feature of its own, but reversed course after a public outcry.

That had little impact on the marketing industry's continued reliance on the tech.

Clients can use them to track how many emails in a specific campaign are opened in aggregate, as well as to automatically stop sending messages to customers who ignore them.

But a study by Princeton University also indicated the data gathered was sometimes linked to a users' cookies. This allows an individual's email address to be tied to their wider browsing habits, even as they move from one device to another.

"The resulting links between identities and web history profiles belie the claim of 'anonymous' web tracking," the paper warned.

In addition, trackers can also lead to personalised follow-ups.

Danish technologist David Heinemeier Hansson co-created the premium email service Hey in 2020

"Particularly with salespeople or consultants, they can go: 'I saw you open my email yesterday, but you haven't replied yet. Can I call?'" said Mr Hansson.

"And in some cases they get outright belligerent when they see you've opened it three times but have still not replied."

Privacy laws


Use of tracking pixels is governed in the UK and other parts of Europe by 2003's Privacy and Electronic Communications Regulations (Pecr) and 2016's General Data Protection Regulation (GDPR).

They require organisations to inform recipients of the pixels, and in most cases to obtain consent.

One privacy consultant said the Court of Justice of the European Union (CJEU) had previously ruled that such consent must be "unambiguous" and "a clear affirmative act".

"Solely placing something in a privacy notice is not consent, and it is hardly transparent," said Pat Walshe from Privacy Matters.

"The fact that tracking will take place and what that involves should be put in the user's face and involve them opting in.

"The law is clear enough, what we need is regulatory enforcement. Just because this practice is widespread doesn't mean it's correct and acceptable."

Mr Walshe noted that the ICO had used a pixel within its own e-newsletter.

The ICO tells users their interactions with its newsletter will be tracked on the sign-up form

The watchdog told the BBC it was used to track email openings, but not users' locations, adding: "We're working with our provider to remove the pixel functionality and this should be completed soon."

The BBC asked some of the companies identified by Hey for their own response.

British Airways said: "We take customer data extremely seriously, and use a cross-industry standard approach that allows us to understand how effective our customer communications are."

TalkTalk said: "As is common across our industry and others, we track the performance of different types of communications to understand what our customers prefer. We do not share this data externally."

Newsletter

Related Articles

Arab Press
0:00
0:00
Close
News Roundup
Strategic Saudi-Bahrain Causeway Closed Amid Security Concerns as Trump Deadline Approaches
Saudi Arabia Keeps Red Sea Oil Exports Flowing Despite Regional Tensions
Pipeline Attack Cuts Significant Share of Saudi Arabia’s Oil Export Capacity
Saudi Business Leader Abudawood Appointed Chairman of Merit Incentives Group
TotalEnergies Confirms Damage at Saudi Refinery Following Security Incident
Saudi Arabia Launches Early Construction Phase for King Salman Stadium Project
Saudi Shift Away from Longstanding Dollar Oil Framework Gains Attention Amid Iran Conflict
Türkiye and Saudi Arabia Resolve Long-Running Transit Visa Dispute
Saudi Oil Capacity and Pipeline Flows Reduced as Supply Risks Intensify
TotalEnergies Reports Damage to Saudi SATORP Refinery Following Security Incidents
Gulf States Assess Prospects of U.S.-Iran Truce as Regional Stability Efforts Intensify
South Korea Resumes Honey Exports to Saudi Arabia Following Sanitary Approval
Saudi Arabia Carries Out Sentences in Eastern Province Following Security Convictions
Saudi Sovereign Wealth Fund Backs King Street’s Regional Credit Strategy
Saudi Arabia Secures World Cup Return as Egypt Celebrates Landmark Qualification
Iran and Saudi Arabia Intensify Diplomatic Engagement Amid Regional Tensions
Russia and Saudi Arabia Open Visa-Free Travel Corridor for Citizens
Saudi Oil Output Capacity Reduced by 600,000 Barrels Per Day Amid Regional Conflict
Saudi Arabia Suspends Operations at Select Energy Sites as Precautionary Measure
Saudi Arabia Halts Operations at Multiple Energy Facilities Amid Heightened Tensions
Global Markets Jolt as Iran Signals Ceasefire Breakdown and Rising Regional Tensions
King Street Aligns with Saudi Sovereign Wealth Fund to Expand Alternative Investments in Middle East
Attack on Saudi Arabia’s Jubail Petrochemical Hub Raises Global Supply Concerns
Debate Emerges Over Saudi Strategic Decisions as Gulf Cooperation Council Dynamics Come Into Focus
Saudi Arabia Expands Full Workforce Localisation to 69 Professions in Major Labour Reform
Emerging Alliance of Pakistan, Turkey, Egypt and Saudi Arabia Signals New Regional Power Dynamic Amid Iran Conflict
Iran Linked to Strikes Across Gulf States Following Refinery Attack Escalation
Saudi Arabia Voices Concern Over Fragile US–Iran Ceasefire Stability
Starmer Warns Sustained Effort Needed to Ensure US–Iran Ceasefire Holds
Saudi Arabia’s Key East-West Oil Pipeline Targeted Following Ceasefire Announcement
Iran Targets Saudi Arabia’s East-West Oil Pipeline in Escalating Regional Tensions
Trump Warns of Civilizational Stakes as Iran Halts Negotiations
Saudi Companies Expand Remote Work Measures Ahead of Iran-Related Security Concerns
Iran Warns of Strikes on Saudi Energy Infrastructure if US Targets Its Facilities
Iran Urges Civilians to Form Human Shields Around Nuclear Sites as Diplomatic Deadline Approaches
Saudi Arabia Raises Oil Prices to Record Premiums Amid Supply Pressures Linked to Iran Conflict
Key Saudi-Bahrain Causeway Closed Amid Heightened Security Concerns Linked to Iran
Formula One Calendar Gap Explained as Fans Await Next Grand Prix
Growing Strain on the Petrodollar System Comes Into Focus Amid Iran Conflict
Reported Strike on Saudi Arabia’s Jubail Complex Raises Global Energy Supply Concerns
FedEx Introduces New Digital Tool to Streamline Imports into Saudi Arabia
Iran Claims Strike on Saudi Arabia’s Jubail Petrochemical Complex Amid Rising Regional Tensions
Taiwan to Source Oil Shipments from Saudi Arabia’s Red Sea Ports
Saudi Arabia Evacuates Riyadh Financial District as Precaution Amid Regional Tensions
Saudi Arabia Balances Ambitious Economic Vision Amid Regional Tensions and Financial Pressures
Budget Saudi Arabia Reports Strong Full-Year 2025 Financial Performance
Saudi Arabia Expands Investment in Capcom With Stake Reaching Six Percent
Saudi Arabia Assesses Significant Economic Impact From Regional Conflict Involving Iran
US Beef Secures Expanded Market Access in Saudi Arabia
×